Frequently Asked Questions
Troubleshooting
Audio Products
Dolby® ProLogic is an expansion of ANALOG Stereo signal into full surround sound for all six speakers (standard stereo "RCA" L/R cables) with any standard stereo audio.

Dolby® Digital is direct read of DIGITAL Stereo signal, only obtained using DIGITAL INPUT (Coaxial or Optical cable) with audio media containing Dolby® Stereo.

Dolby® Digital 5.1 is direct read of five-channel+subwoofer DIGITAL signal for direct feed to the six individual speakers, only obtained using DIGITAL INPUT (Coaxial or Optical cable) with audio media containing Dolby® 5.1.

THX, DTS and AC-3 are other formats for multi-channel Digital Audio.
 

  • "Input source" is the device providing audio directly into the speaker or surround system.
  • "Audio unit" is the speaker or surround system main component with primary terminals.
  • "Audio components" include DVD, LaserDisc (LD), CD-ROM, Cassette Tape, Satellite Tuners, Game Players, VCR's, TV's, Record Turntables, or any other media device which may be connected directly to a primary Input source.
  • Audio cables: Stereo or Mono Audio Jacks jacks
Note: Surround Sound units have multiple Input source Selection Switches which allow multiple Input sources.
No Power
  • No power from wall socket.  Check for socket wall switch and/or try different socket.
  • The power cord is not plugged in.
  • The power switch is not turned ON.
  • Cables are not fully plugged into audio modules.
  • No Sound
  • Speaker wires are not connected at speakers, or audio unit terminals.
  • Input source (DVD, LD, TV, VCR, Game, Computer) is not connected to audio unit.
  • Input source is not turned ON.
  • Input source output volume Muted, or Minimized.
  • Audio unit Master Volume switch is OFF, or Minimized.
  • Input source Selection Switch (applicable models) is different from cables connected to audio unit.
  • Optical cord is strained at connection (digital optic fiber models only).
  • No Sound 
    some Speakers
  • Audio jack is not plugged in all the way, only half way.
  • Individual speaker wires are not connected at speaker, or audio unit terminals.
  • Wrong cable (mono speaker-to-speaker cable) being used instead of stereo cable.
  • Source audio output is Mono, but stereo cable is being used (get Mono-to-Stereo adapter or cable; sound is still Mono but all speakers will work).
  • Change MODE selection (Surround Sound models only; Center and Rear speakers are not active for all Modes).
  • No Sound Front Speakers
    for some Modes
    (Surround Sound systems only)
  • Left/Right Front and Rear Speaker wires reversed at audio unit output terminals (Rear Speakers are not active for all Modes).
  • Low Sound
  • Input source volume is Minimized.
  • Individual speaker control volumes are Minimized (applicable models).
  • Some or all computer source volume controls are Minimized.
  • Distorted Sound
  • Input source volume is Maximized.
  • Input source connection is a Speaker Out versus Line Out.  Change to Line Out, or reduce volume on Speaker Out to very low level from Input source.
  • Audio unit Master Volume is Maximized (reduce to about 95% or lower).
  • Audio unit Subwoofer Volume is Maximized (reduce to about 95% or lower).
  • Computer source volume controls are Maximized for some sources not known to be active (default setting for some soundcards is automatically Maximum even for audio sources not in use or inactive). Open Advanced Volume Controls, Select Mute ALL, Save setting; then unMute ALL and activate only individual audio sources actually intended to be used, Save audio settings (never set any audio level above 95%).
  • Humming Noise
  • Input source is stereo, but Mono audio jack cable is being used.
  • Audio cables could be damaged or have short circuits.
  • Left/Right output from other audio components is crossed going into Input source.
  • Too many audio components connected to Input source at the same time.  Turn OFF unneeded other audio components.  *If problem continues, you may need to unplug certain components from overall system and obtain separate selection switches to select and deselect specific components from the main Input source (even when OFF some electronics audio circuits allow a certain amount of drain on audio signals which can weaken or distort overall audio output in combination with other components).
  • Shrill Feedback Noise
  • An audio source is feeding from output back into input at the Input source component.  Check all component cables in and out.
  • A microphone input source is ON.  Mute Microphone volume.
  • Check computer Advanced Volume Controls: Options, Properties, Recording.  Select ON only those sources required (deselect or mute Microphone, and External Line In as needed).  Also try deselection/mute of Midi and Wave selections on Playback audio settings.
  • Left/Right 
    Sounds Reversed
  • Left and Right cables are crossed between Input source and audio unit input.
  • Left and Right cables are crossed from other audio components going into Input source.
  • Left/Right sound same
  • Original audio is MONO.
  • Mono output from the Input source (check settings).
  • Computer AWE64: access Advanced Volume Controls, Select 3D Stereo Enhancement, Save audio settings (AWE64 default setting is MONO).
  • Bass Volume Low
  • Original audio has poor Bass levels or no Bass at all.
  • Check Bass setting in computer Advanced Volume Controls.
  • Bass individual Volume control is Minimized.
  • Treble Volume Low
  • Check Treble setting in computer Advanced Volume Controls.
  • Treble individual Volume control is Minimized.
  • Remote Control 
    Does Not Work 
    (applicable models)
  • Remote Control batteries are dead, or very weak.
  • Distance to main unit is too far (Max distance ~7meters).
  • Angle of reception at main unit is too oblique (Max angle about 30-45º)
  • Remote Control is overheated by exposure to sunlight (store in shaded location).
  • .
    Optimum Six-Speaker SURROUND SOUND Arrangement
    .
    CTR - Center Speaker
    LF - Left Front
    RF -  Right Front
    LR - Left Rear¹
    RR -  Right Rear¹
    WOOF -  Subwoofer Speaker*

    * Subwoofer may be located anywhere within the room, low frequency sound produced is omni directional.

    ¹ for all Dolby® analog and digital audio formats, Rear speakers broadcast the same Rear channel signal which is not differentiated L/R.

    dß Attenuation


    For further information,  Emailor  Call 1-440-888-4749  (M-F  0900-1600 ET)
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